Now you can also subscribe PCI-DSS compliant Payment module to process over-the-phone credit card payments. The system allows your employees/agents to remain in voice communication throughout the payment process and still not exposed to sensitive card information even while the customer enters card information using their telephone keypad. The process involves:
* Masking of DTMF tone so that the digits entered cannot be captured through any call recording system.
* Transmission of sensitive card information directly from the caller's handset to the acquiring bank, by-passing the agent and their desktop computers.
* Full integration within the existing telecom infrastructure, including voice recording systems, CRMs, and payment service providers.
* Prevention of sensitive customer card information from being exposed to your employees/contact center agents.

With growing concerns over security breaches and associated regulations tightening, you need to ensure that credit card transactions taken over the phone are both compliant and secure for the customers and your own peace of mind. Genusys is the most comprehensive cloud-based PCI certified solution currently available for the contact centre and IP-PBX environment.
Genusys allows your customers to provide their credit card details without any information being shared or stored by the agent or call recording software. The platform delivers the highest level of security, with no hardware costs and all the flexibility, scalability and resilience of the cloud.

Payment Process Management: Accept payments, both instantaneous and deferred recurring ones through most types of credit and debit cards.

Protection against Fraud: Advanced fraud screening tools comes as standard, with real-time AVS/CV2 checks and 3D secure authentication (with MasterCard, Visa).

Get Paid Faster by Offering Over-the-Phone Payment Option: Get paid faster. Provide customers with the ability to pay invoices instantly and securely over-the-phone to speed up collection process.

Real-Time Reporting: View card transactions over our cloud-based portal on real time basis. You can quickly generate reports and export data in Excel.