Do More with Email Automation
Drive interest with automated messages, from welcome series to abandoned cart emails. Put your email marketing on autopilot with gPlex and view real-time reports.This solution allows incoming emails to the gPlex® Contact Center (CC) to be distribute to the agents based on admin policy.
This module allows incoming emails to the gPlex® Contact Center (CC) to be distribute to the agents based on CC admin policy. This solution also very intuitive and easy to use, with a good amount of features, such as templates and forms, which makes setting up and launching email campaigns and flows hassle free. It’s also affordably priced, and the free tier is super useful for businesses just starting out. Good deliverability rates and the advanced segmentation and stats are useful for managing contact lists. The tracker also helps to identify user interaction.
Email Module Benefits:
Facility to add notes to each email: A note can be added by the CC agent to each email. Even if an email has been sent, or is in the process of being sent or is in queue the agent concerned may add a note if felt necessary.
Reports on mail sent/receive: The email module saves a comprehensive record of all emails sent/received including various useful statistics and user friendly filtering tool to retrieve the needed data/information in the future.
Email filtering: Incoming and outgoing mails may be filtered based on agent groups or other policy factors.
Sending/Receiving Emails with attachment: One or more files can be attached to any email message, and be sent along with it to the recipient. Agent not only can send email with attachment, also can receive incoming mail with attachments.