Call: +1 (855) 494-7700
Request Quote
gPlex

Digital Transformation for your Traditional IVR

Smart IVR enables personalized customer interactions by delivering tailored content and relevant information from the backend databases, demonstrating your commitment to customer satisfaction.

Besides, its swift implementation utilizing the existing voice IVR scripts to get you up and running in no time is a major advantage. You can even create new self-service flows with complete ease, using the business-friendly authoring environment.
What’s more, it transforms customer calls into collaborative experiences, allowing real-time sharing of documents, links and forms to expedite problem solving.
Additionally, the Smart IVR plays a pivotal role in boosting business growth by significantly improving the NET Promoter Score, as evidenced by its impressive 98% customer satisfaction rating compared to the traditional Voice IVR systems – making customers more inclined to recommend your products or services to others.

Testimonial
Testimonial

gPlex Smart IVR benefits:


  • Dazzling User Experience: Smart IVR transforms a common and monotonous experience into a delightful one. With a tap and a swipe, your customers will instantly get what they want when they want it! This in return will make them super happy. After all, everyone wants their answers now, not later.

  • Improve Customer Loyalty: When your customers experience lightning-quick solutions, they don't just stay - they become your most loyal advocates. Rapid Response turns satisfied customers into your brand's fervent champions – always ready to sing your praises.

  • Boost Efficiency, Cut Costs: Smart IVR empowers customers to resolve issues on their own, reducing the need for live agent support. This not only decreases operational costs but also frees your staff for more urgent and important tasks.

  • Personalized Service: Every customer is unique, and they deserve to be treated as such. And with Smart IVR, you can ensure that each interaction is tailored to their specific needs, preferences, and history – making them feel like the VIPs they are!

  • 24/7 Accessibility: Smart IVR is your 24/7 virtual assistant, always ready to serve your customers worldwide. No matter the time or place, your brand is at their fingertips – promising a pleasant and satisfying experience at any hour.

  • Adapt and Scale with Ease: As your business expands, Smart IVR can effortlessly grow with you. It's a scalable powerhouse, ensuring that your investment is future-proof and capable of meeting your ever-evolving needs.