gPlex-Enhancing Customer Experience

AI Virtual Agent

Disha

Meet the advanced AI Human-like Bot service
With gPlex’s AI VoiceBot DISHA transform customer experience by automating your support calls.

Transitions to Live Agents

SIVR

Digital Transformation for your Traditional IVR
Transform the way you Connect and Improve Customer Experience with gPlex Smart IVR.

gPlex Unified Solution

Contact Center

The Power of Next-Gen Contact Center for Enterprises
Ideal for businesses looking to embrace AI and modern technologies to revolutionize their customer service operations.

gPlex AI Solutions

AI Agents

Empower Your Business with Cutting Edge AI
Transform your communication strategies with cutting-edge AI to elevate customer satisfaction and operational efficiency.
Boost Your Business - by gPlex

Make a Prevailing Connection With Your Valued Customers

We are committed to providing superior quality of all our services and fair dealings with our valued customers. We develop new service products by adapting to and taking advantage of technological advancements.

Service
gPlex AI Automation

Virtual Agent

Service
gPlex Smart IVR

Visual IVR Solution

Service
gPlex Unified Solution

CCT Enterprise

Some of Our Valued Customers
01

Smart ACD

gPlex® Automatic Call Distribution (ACD) is a technology that allows contact centers to distribute inbound calls, emails and chat messages.

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02

Smart IVR

Visual Transformation for your traditional Voice IVR. Improve Customer Satisfaction and Increase First Call Resolution (FCR) with gPlex Smart IVR.

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03

Chat Bot

ChatBot is a computer program designed to have conversations with you, just like a human. And with gPlex ChatBot, you can offer service 24/7, without taking any sort of breaks.

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04

Virtual Agent

gPlex VoiceBot Disha is a powerful AI-Driven virtual assistant that uses voice recognition and Natural Language Processing (NLP) to offer smooth Human-like conversations.

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About About
Unified Solution For Business

Unleashing the Power of Next-Generation Smart Contact Center Solutions for Enterprises

Empower your enterprise with gPlex® Enterprise CC, a cutting-edge solution designed to handle the complexities of modern contact center operations. Elevate your customer interactions with a blend of state-of-the-art tools and AI capabilities, ensuring an unparalleled customer experience.

  • Scalability for the Enterprise
  • Multichannel Excellence
  • Advanced AI Integration
  • Integration with Modern Tools
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Solution that Improve Your Coustomer Experience

gPlex For Your Business

Preparing for your success
trusted source in Contact Center services

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Country Worldwide

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Years Experience

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gPlex Happy Clients

Author
Managing Director
LangkaBangla Finance PLC.

We are very happy using gPlex, easy to use, quick help and response if needed, lots of interesting user-friendly features.

Author
SVP, IT
A-MAX Auto Insurance Inc.

We using gPlex® Contact Center with satisfaction since December 2015 to conduct business operations.

Author
AMD
The City Bank PLC.

We are very happy with gPlex CCT solution. We using this service from 2009 and excellent support service they always maintain.

Author
CIO
Robi Axiata PLC.

We are very happy with gPlex Entrprise CCT solution. Excellent support service they always maintain.



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