Interactive Voice Response (IVR)

gPlex® IVR

Interactive Voice Response (IVR) is a feature that allows computers to interact with humans through voice commands and key inputs. An IVR system gives callers a self-service option to complete steps on their own to reach their desired call recipients. IVR is especially important when call volumes are high or when agents are unable to answer/handle calls.

IVR - SMART SELF SERVICE SYSTEM FOR A CALLER TO REACH DESIRED CALL RECIPIENT

The IVR system helps reduce your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR software free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.


Smart-IVR (Visual IVR)

Unlike traditional IVR, gPlex® Smart-IVR module provides a menu driven interface of the IVR system through mobile app or web browser. Users can click IVR-Menu and select desired service, call then by-pass complex IVR selection, and directly hit the appropriate Agent Skill. Users can enter personal data from computer keyboard which will be automatically visible to the Agent. Smart-IVR can seamlessly integrate with existing IVR. gPlex® System can provide API to fetch IVR-Menu for third party App developer.


Major Benefits:

* Better routing, Less zero-outs.
* Fewer calls.
* Reduced call times.
* Channel pivoting.
* Easier approach to global markets.
* Cost savings.

Easy Edit and Upload

Flexible IVR module allows creating and editing voice menu for call routing at any time. Multiple IVR allows you to server multiple services. Several tools in your gPlex® administrative panel help you to create IVR menu.

Design Own IVR

Using gPlex® system you can design your IVR according to your business needs. It's very easy and simple.

Responsive IVR

IVR systems are increasingly being used to place outbound calls for tasks such as delivering or gathering information for appointments, past due bills, and other time critical events and activities.

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