gPlex® CC dashboard is a graphical representation of important activities of contact center operations at a glance in real time. It offers live monitoring for status and activities of call center agents by the supervisors and the management. Supervisor can monitor call flow pattern and mismatch, if any, in the skill to agent assignments. It helps quick realization of ongoing issues with the call center operations by the supervisors and helps them to take appropriate actions to increase productivity and customer satisfaction.
gPlex® Dashboards for real-time performance management
Supervisor can monitor disposition and activities of every agent on the dashboard.