gPlex® Chat module may be configured with its Bot-Engine. When configured all Chat traffic will initially be answered by Bot-Engine. Bot can provide agent-less service or transfer the Chat to appropriate Agent. Customer support process can be improved with the help of Chat Bot. Bots can be programmed to give automated answers to repetitive questions immediately and forward the request to a real person when a more complicated action is needed. This enables human customer service representatives to save time and assist more important cases rather than time consuming simple tasks.
* Keeping up with the trends: Being present on Messaging Platforms.
* Improved customer service.
* Increased customer engagement.
* Better lead generation, qualification and nurturing.
* Easier approach to global markets.
* Cost savings.
Use gPlex® CC system and improve your Customer Service